You can click on the unsubscribe link located at the bottom of marketing https://app.shiftkey.com/privacy-policy-provider. Customer Service at ShiftKey based in Dallas, Texas. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). ShiftKey connects CNAs, LPNs, RNs and other healthcare professionals with open shifts at facilities in your area. Here's a list of some of the top trending technologies and APIs used by ShiftKey. Want to learn more about our products and services? and We will respond But you must search by registry number. ShiftKey has no involvement in the relationship between the self-employed or independent The best way to reach us is by email. Email. We may retain certain information as required by law or for necessary business purposes. I quit my previous job to work this app full time. I worked for this agency for a while year. find one another for the purposes of engaging in a business to business arrangement whereby the two may A payment was sent on 9/6/22. I called facility immediately upon seeing this and let them know situation. That's why the issue of compensation plays a critical role in determining a career and what job an individual is interested in pursuing. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. She will no longer return my emails either. I reached out on the 20th, but again was told the same thing, but still no correction in my pay. login information confidential. REDACT ANY CREDENTIALS THAT ARE UPLOADED TO THE SERVICES AND ANY DOCUMENTS UPLOADED BY YOU ARE DONE SO I wouldnt even give it a review I was working for Highlands considered Opis threw this company I have proof of shift and signed sheet with all our names and hall I signed I was the first one there early like always. Find your B2B customer within . certain information may be exempt from such requests under applicable law. help@shiftkey.com. Get started today, and BBB is here to help. ShiftKey does strive to ensure all payments are correct and made in a timely manner. We take your privacy very seriously. Resolved. SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORMS OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON Learn more about our next-generation human capital management (HCM) platform purpose-built for senior care. You can withdraw a bid request at anytime prior to the shift being accepted by the facility and once it is accepted, you can cancel it by notifying the facility. Click on the link below and we will connect you with the right people. Doesnt care about their internal employees. Well guide you through the process. interests. If you would like further information regarding your legal rights under applicable law or would Deactivated my account for nothing out of nowhere and cant get in touch with anyone! ShiftKey is amazing. either one, please contact us by email at 100 percent of my other agencies and hospitals have never charged me for this info. self-employed or independent contractor health care providers or healthcare facilities who use its platform. We reserve the right to make changes to this policy at any time and will update this I had a 100% never called out or cancelled any shifts. I reached out to them when we were about to leave doctor they asked if I could just work afternoon til 10pm. Work when you want and where you like, using the ShiftKey App to bid on and build out your PRN schedule. It has been 9 business days since my original issue w no resolution & no contact from shiftkey at all. Choose from shifts, based on your current or preferred location and bid your desired rate. However the reps they use are never available to help the facilities well most (whew its no wonder why they are knee deep in agency needs) the app is faulty as ever its always crashing saying youve been assigned to a shift yet you cant see the shift and then boom its listed you as a NCNS when all along you dont see the shift then there isnt anyone to help you shift key tells you contact all the facilities you requested Ike I just dont understand. information by contacting us directly at Privacy Policy on the Services when we do so. Please feel free to reach out to our help desk by clicking on "Profile" and "Get Help" on the ShiftKey app should you have any additional questions. As a matter of policy, BBB does not endorse any product, service or business. so is there a customer service number i can call and get directly to a human person? Guaranteed Shifts are non-monetary incentives equally valuable to our nurses and providers., Nurses seek out these shifts because they know theyll be paid for the entire shift if the facility cancels. However only one other person showed up to work besides myself, so the charge nurse ***** had me work so that the other cna wouldn't be the only caregiver for the night. hi i been trying to work for you and my ID and my cna lic have diff last nam i need help on this so i can be a team player this you thank you Copyright 2022 Apple Inc. All rights reserved. ShiftKey does strive to ensure that all payments are correct and made in a timely manner. My account with this company was suspended for ncns and I have tried to reach out to the company and my account manager with no success. It lacks geofencing so that you can clock in and out through the app. Shiftkey has failed to resolve a payment for service. 3 days later it was resolved and put as canceled by me. We work all hours of the day not just 9-5. Instead of her fixing the signature, she implied that the shift was canceled. . Great Company to work for. According to our records, this matter has been resolved. Took less than a week for my drug test and back ground check to clear. Also tired of going to bed the night before and having to wake up early just to not have my shift approved. Book with confidence knowing all PRNs are fully validated and their credentials actively monitored for changes. Get notified with email, push notifications or text messages about shift opportunities, premium rate shifts, schedule updates and payments. EMAIL SUPPORT. When you use our Services in your capacity as a representative of your Facility, we may collect. We cannot guarantee the Our records show that a Pay Card was reissued to you on 9/13/22 to the address you entered into the. If you would like to opt out of this activity, you may do so at: Your Privacy Choices. I apologize for any confusion there may be with regard to the deductions. I have been trying to complete the onboarding process for two (2) months! shiftkey is the first scheduling and credential management platform designed to combat the national healthcare shortage by directly connecting healthcare professionals with top-tier facilities. ShiftKey is not a healthcare facility or an employer, and is not affiliated with any of the navigate through our Services. they refused to return my fees , but continue to charge the facilities i work for through them astronomical rates. facilities and self-employed or independent contractor health care service providers, such as yourself, to We were at doctor still had go pharmacy take my son to my sisters then go in. ShiftKey is a fraud!! contact number 318 2303540 or email asap. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I am having difficulties requesting shift even though all onboarding process has been completed. As this occurred, I was already in chat yet again, complaining about my time, labor, and pay. TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE PLATFORMS. Find high quality certified professionals near you. Yall need better ways of communicating. You can review, update, change or delete I only received $160.45. 1.2.1 Contact and registration information, 1.2.2 Eligibility and identity verification information. Hello ******, we apologize about any inconvenience this has caused. Still having trouble? but never did. . Easily upload and manage your credentials . On 08/05/2022, I saw a shift come through on the Shiftkey app requesting a late call for a shift on 08/05. View McKenna Tweedie's business profile as Team Lead, Customer Service at ShiftKey. They told me they would escalate it to the account manager and that I should reach out to the facility. I got a call today saying that I forged a work log that I uploaded when I absolutely didnt. directly at help@shiftkey.com. Transparent, upfront pricing,with shift rates that you set, Experience the ShiftKey differencetoday. contractor health care service provider and healthcare facility. I don't know if this staffing is even real.? However the staffer changed my hours to 14.5 hrs worked and I have contacted my account manager ******* ******* at Shiftkey several times and still have not been paid. Join the movement! Needless to say, they will not have to worry about me unless some major changes are made. She stated that she would "escalate" the situation to my "account manager" and to allow 3-5 business days for a response. As a result, I am unsure of how safe this site is. 2023 by OnShift, Inc. All rights reserved. us to conduct licensing and credential checking, you may be required to provide us with your social security ShiftKey Profile and History . Shiftkey, LLC is located at 4228 N Central Expy in Dallas, Texas 75206. 2022 Nursing Shortage: ShiftMed Survey Shows Nurses Arent Okay, A Guide on How Much Nurses Make in the USA. They force you to use paper logs which is bad for the environment. I have worked for Shiftkey since April/May of 2022. I know they have attendance rate thing but I cant even have one if I cant get a shift. 08/25 I reached out to Katrina Davis, the administrator at Kensington Gardens, to her about the mistake she had made, she said she reached out. Based on these aforementioned Recitals, which are hereby incorporated into made a part of this Agreement, I was again told that the account manager would get back to me in 3-5 days. help@shiftkey.com. She put the time I clocked in. I'm currently a ShiftKey employee, I need information on how to have taxes taken out of my paychecks? We are not responsible for the privacy policies or other practices employed by websites linked to, or However, the check was still $30 short. The contact help people, are not helpful and dont show any empathy or care. Open up your world and connect with available nursing shifts near you.ShiftKey connects CNAs, LPNs, RNs and other healthcare professionals with open shifts at facilities in your area. World-class engineering team dedicated to enhancing the ShiftKey experience. Everyone hailed nurses as heroes (which they always have been), watching them battle mental and physical exhaustion and burnout on the frontlines of care. Founded in 2016 with offices in Dallas and Austin, Texas and Warsaw, Poland, ShiftKey operates the market-leading PRN marketplace platform in healthcare, connecting tens of thousands of verified nursing providers with thousands of healthcare facilities across the United States. If you prefer assistance over the phone, you can leave a voicemail for our friendly Customer Support staff at (415) 223-7565. I just want my pay for my time worked. If you are a visitor from outside the United States, by using the Services, you understand that your Im trying to notify PROMTRIC today. Applicant tracking system, automated background screenings, electronic onboarding and hiring analytics. Get started today. PLATFORMS, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORMS WILL BE ACCURATE, Bad management. service providers. If a parent or guardian learns his or her child has provided us with Personal Personal Information refers to information that is related to an identified or identifiable person, including, According to our records, the additional 1.5 hours was included in your September 19, 2022 payment. conduct their own background checks. In the meantime, here's how to enter your company's preferences on calculating your employee's PTO. Our Help Desk team is available seven days a week. You may withdraw your permission and prevent our use of your This Privacy Policy applies solely to Last Update. Every one says you will be contacted within 3-5 business days. Said had take son doctor and could see if I could take my son to his aunt if possible after. Overtime tracking, time theft monitoring, employee utilization, hiring analytics and payroll-based journal reporting. THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE PLATFORM OR ANY from, our website nor the information or content contained therein. We are pleased to announce ShiftKey has made a strategic investment in OnShift, the leading provider of workforce management technology for post-acute and long-term care facilities. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Because they fixed it Monday. your Facility. is processing for targeted advertising and may be considered a sale under applicable law. The company offers a technology platform that allows caregivers to establish their credentials and then apply to work per diem shifts that match their needs. Listed below are our top recommendations on how to get in contact with ShiftKey - Nursing Jobs. We encourage you to review the privacy After 2 weeks of trying to reach ****** of shiftkey, he finally responded and told me that Vantage pointe village would to fix the issue and that he would not reach out on my behalf. I talked to 4 different people before I got one who was knowledgeable and quickly resolved the situation. The first time I worked with them they were great. The ShiftKey platform saves you time, money, and stressevery step of the way. Who is ShiftKey Founded in 2016 with offices in Dallas and Austin, Texas and Warsaw, Poland, ShiftKey operates the market-leading PRN marketplace platform in healthcare, connec Read More Headquarters 4228 N Central Expy, Dallas, Texas, 75206, United States Website www.shiftkey.com Revenue $42M Industry Human Resources & Staffing Business Services If youre interested in being a part of a future pilot offering both products in one seamless solution, please click here. Select the shifts you want to work and how much you want to make. Canceled my up and coming shifts and I have bills to pay coming up and kids to feed. Information, he or she should contact us at Would you please get in touch so we can resolve this issue please. That's the only problem I have with shiftkey. security of our database, nor can we guarantee that information supplied will not be intercepted while being You are solely responsible for ensuring the accuracy of you schedules within the Platforms. We allow third parties on our Site to Realtime access to thousands of open PRN shifts to build your ideal schedule. We are pleased to announce ShiftKey has made a strategic investment in OnShift, the leading provider of workforce management technology for post-acute and long-term care facilities. If you have any questions please reach out to us via the Shift Key app by clicking on "Profile" and then "Get Help". A tag already exists with the provided branch name. - WORK WHERE YOU WANTGain access to our nationwide network of clients with hundreds of PRN shifts in your area.- GET PAID NEXT DAYChoose between our exclusive paycard to get paid next day or go with weekly direct bank deposits.- NEVER MISS A SHIFTOur app automatically helps you keep your credentials compliant so the shifts you want are always available.Nurses have scheduled millions of hours throughout the US. ShiftKey's automated features help you manage your credentials and keep them up-to-date so you'll never miss an opportunity. This ShiftKey LLC (ShiftKey or the Company) Terms of Service (this Agreement) is made and entered into All I want is paid for the hours I worked. under our direct control (for example, co-located server facilities). The building I was scheduled canceled my shifts and listed me as a no call no show. Please contact us directly at help@shiftkey.com to effect changes or click on the "unsubscribe" link located at the bottom of marketing emails you may receive from us. The help option should be available 24/7. Thank you for taking the time to write this review and for sharing your experience with ShiftKey!. Help articles for Healthcare Professionals. I have a issue to sign my drug test? If you send a message outside of regular business hours, we'll respond as soon as we're back in the office. services. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Personal Information will be collected and processed in the United States and other countries where ShiftKey or i am having issues getting my phone number and my email changed to my acct. Get paid next day or go with weekly direct deposits. ShiftKey enables independent licensed vocational nurses like you to bid on per diem LVN shifts posted by our vast network of Healthcare Facilitiesall based on criteria you select. which we retain information depends on the purposes for which we collected and use it and/or as required to And I cannot find the number to get started working, Can I please get a phone number to call so I can start working, Gdm, please search by Registry number instead of searching by name. First, divide the number of hours Caroline works by the number of full-time hours (40): 10 / 40 = .25. I worked a shift on July 15th for 16 hrs. Convenient dashboard shows you whos scheduled when, You set the hourly ratesno hidden fees, no surprises, You choose who to bring in from among the pool of bidders, Simple sign-in, sign-out procedures for worklogs, Rest easy knowing your PRNs have proper, up-to-date licensing and credentials, 24/7 online support, convenient to contact right in the ShiftKey platform, Realtime visibility into costs for each invoicing period, No lengthy timesheets or paperwork to process and approve, Powerful operational tools to generate data for PBJ and PPD reporting, No surprise fees at the end of the monththe rate you post is the rate you pay, Partner with ShiftKey to take the stress out of schedulingPRNs. When I got paid for this shift (8hours) I only received $5.40. The second occurrence was during the pay period of 8/7-8/13, my pay was supposed to be $1075.25, I only received $1001.75 when I contacted shiftkey to find out where the rest of my check was, I was told by a "representative" that the additional portion of my check would be deposited the next day. As a growing organization we value your feedback greatly. government entities, in accordance with applicable laws. Zero stress. Visit forums . Choose the facilities you want, on days you want, and bid the rate you want. like to exercise any of them, you may contact us at Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 179 Contacts TOM ELLIS Member Contact 2 ? Hello ********, Thank you for reaching out and we apologize for any confusion. Each facility that uses the ShiftKey platform has direct access to a dedicated account manager, along Services, or other information that can be collected via the Site. Free Tools . Thanks again & have a great day! Vantage pointe keeps saying shiftkey has to fix it so I can get paid. And instead of actually asking me they just completely suspended my services and now Im out of a job. If you have any additional questions or concerns please feel free to contact our Help Desk by clicking on "Profile" and "Get Help" on the ShiftKey app. ShiftKeys platform facilitates proof of If you have any questions, comments, or concerns about other activity to enable the delivery of targeted advertising about the Services to you. ShiftKey empowers nurses. ShiftKey gives you the FREEDOM to work when and where you want. Please note, if you use different browsers, devices, or services you will need to opt out on ShiftKey for Providers. You make your own schedule. Our computer systems for the Services are currently governed by and operated in the United States, so your However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The platforms Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. at 11 am., which is 33 miles from me one way. with a robust, 24/7 support team thats always just a few clicks away. there isnt a clear answer to any of my questions and i have been employed with shiftkey for a while now. I contacted shiftkey for 3 days about this issue. On the app it states I was paid on 4/19/2022, but I never received the funds. We're happy to help navigate the app, and assist with any other issues that you may be having. I shouldnt have to call facilities to have my shift approved they should be required to look at it as soon as they get it. (The consumer indicated he/she ACCEPTED the response from the business.) I've worked, but now I can't get paid. I love ShiftKey because I can work when I want to and lay back when I want to! Hello *******, we apologize for any confusion. Today, they still aren't okayand our 2022 State of Nursing Survey results reflect that. Ready to discuss how OnShift can streamline HCM at your senior care organization, or do you need customer support? He said I would have to fix the issue with vantage pointe village. ShiftKey handles all payments to PRNs Powerful operational tools to generate data for PBJ and PPD reporting No surprise fees at the end of the monththe rate you post is the rate you pay Partner with ShiftKey to take the stress out of scheduling PRNs Request Demo OR call 1-888-963-3566 today to get started The ShiftKey Story
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