10-Q - UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q : EX-4 - ENTERGY ARKANSAS, INC. DEUTSCHE BANK TRUST COMPANY AMERICAS (successor to Guarant For more information call1-800-368-3749(1-800-ENTERGY), This article originally appeared on Mississippi Clarion Ledger: Need help on a light bill? Part of the dispute between the utility and state regulators is over Entergy's accounting procedures for the Grand Gulf operations. The credit for late fees, effective June 1, will be applied automatically to customer accounts. The idea of automatically refunding credit balances once a year was raised in March 2021, yet Ofgem later said that the only suppliers who engaged with this part of their consultation were those who had subsequently collapsed. 24 month minimum term. Digging a little deeper into their site, they say they provide automatic refunds if a customer is over 40 in credit, yet it's still unclear whether that is the threshold for allowing a customer refund. I fought hard to give each Entergy customer the option to get this $80 in the form of a check rather than just a bill credit. Neither these AP materials nor any portion thereof may be stored in a computer except for personal and noncommercial use. (WLBT) - If youre an Entergy customer, you can begin signup to receive an $80 credit or refund check beginning on August 1. Entergy Mississippi customers who opt for an $80 check have from Aug. 1 through 17 to register using their "MyEntergy" account at www.entergy-mississippi.com for their refund. Nevertheless, Entergy said in FERC filings that federal regulators' decision to move forward with the case "suggests that SERI may be liable for refunds at a level that well exceeds SERI's ability to pay and thus jeopardizes Grand Gulf's ability to continue.". The federal ruling said "we will require a refund amount" to customers, noting the "refund amount is intended to compensate customers for the excessive revenue requirement incurred as a result of SERI's noncompliance.". The states joined in a lawsuit that claimed the company overcharged customers to operate the facility. Entergy Corporation (NYSE: ETR) reported fourth quarter 2021 earnings per share of $1.28 on an as-reported basis and earnings per share of 76 cents on an adjusted basis (non-GAAP). Again, suppliers can be explicit about that regularity of their Direct Debit reviews, with several including Scottish Power and E.ON Next saying they check them annually. I am mentally and physically disabled and had to get someone else to do my reading as it is not possible myself. Presley said the $80 refund will go to all 421,000 Entergy customers. The commission also . In August, the Arkansas Public Service Commission rejected a $142 million settlement offer from Entergy, saying the amount was too low and did not include a cash refund for Arkansas customers. Ryan P Page, Staff Writer. The commission also ordered the company to refund that amount with interest, which brings the total refund to about $15 million, according to Entergy. Louisiana regulators also have declined Entergy's settlement offers. Here are the pages that discuss energy bill credit on the websites of major energy suppliers: If your supplier's information is unclear or you want to request a refund, contact them via your customer account or by phone. Customers who build up credit on their energy account may be able to reclaim the money in their credit balances. Haley Fisackerly, president of Entergy Mississippi said customers are experiencing high bills due to the global demand and cost of gas. BATON ROUGE, La. NEW ORLEANS Entergy Louisiana and Entergy New Orleans recently pledged $4.4 million for eligible residential customers across the state for bill payment assistance. Your California Privacy Rights/Privacy Policy. The process for customers to verify is being finalized. To combat the possibility that suppliers are using the credit balances of their customers to improve their own balance sheets, several solutions have been put forward in recent years. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, sign up plans, see personalized content, switch between site cultures. More Entergy news:Entergy to invest $30 million, move 44 employees to Flora, Photo ID (drivers license or state-issued ID, passport). Keep the credit on your account and apply it towards future charges. However, it remains to be seen what impact it may have. They are now saying that because we have a key for the meter they do not need to give us the cash as we only get it if it is Direct DebitAny advice greatly appreciated.Thanks. SFW77 Forumite. 5 Posts. Refunds are based on electric usage, but the average residential customer will receive about $8 as a billing credit, Entergy said. Definitions of line items have been added so that you can clearly understand the different parts of your bill. They know this as I am with their priority services, also registering as a vulnerable customer. Apply online at entergybillhelp.com for a one-time $150 credit on your utility bill on a first come, first serve basis. Minimum monthly payments are required. Request an extension through myEntergy. The phrases any part of the remaining credit balance in 1026.11(a)(2) and any part of the credit balance remaining in the account in 1026.11(a)(3) mean the amount of the credit balance at the time the creditor is required to make the refund. Transfer of Credit Balance: A credit balance may be transferred from one account to another, provided both accounts share the same account holder. But when you have a negative credit balance, the card issuer owes you. 424B2 - $425,000,000 Entergy Arkansas, LLC First Mortgage Bonds, 5.15% Series due January 15, 2033 EX-FILING FEES - Calculation of Filing Fee Table(1) Form 424(b)(2) (Form Type) Entergy Arkansas, LLC (Exact Name of Registrant as Specified in its Charter) Table 1: Newly Registered Securities Security Type Security Class Title Fee Calculation Rule Amount Registered Earlier this month the Arkansas commissioners found that accounting errors at Entergy resulted in an overcharge of $13.7 million. Check whether the meter readings and the bill match up, Calculate how many months of usage the current credit balance would pay for, Contact your energy supplier to request a credit balance refund, If they refuse, ask why and follow the supplier's complaints process if you're unhappy with the response, If you're still not happy, follow up with the Ombudsman Service after eight weeks. We donate at least 5% of our profits to charity, and we have a climate positive workforce. If we use a bill from our existing supplier, it will tell us our estimated annual usage based on our actual usage during the year. The credit is part of a $3.2 million Operations Bill Assist program to help low-income customers in Mississippi lower the cost of their bills and is funded with $1.1 million, Entergy officials said.. Haley Fisackerly, president of Entergy Mississippi said customers are . In 2012, an upgrade made it the largest single-unit nuclear power plant in the country and fifth largest in the world. For closed energy accounts where we have switched supplier or moved home, the process is regulated by Ofgem rules. Customers will receive credits for late fees and credit card fees through Nov. 1. These people are so ignorant and forget that if it wasn't for us customers, they wouldn't even have a job. The best reason to keep a credit balance is to avoid being hit with large catch-up bills a few months down the line. He had it shut off around the end of the 90's beginning of the 2000's. Please read our Terms of Use or contact us. "Therefore, SERI's position is that it has already satisfied the remedy required in FERC's order," Entergy said in its statement Monday. (NWA Media). Payment Extension. To qualify, customers must have a total household income of up to 250% of the federal poverty level, which equates to $69,000 for a family of four. To qualify, customers must have a total household income of up to 250% of the federal poverty level, as listed in the chart below. Loading Entergy says customers can apply through their local United Way starting on Wednesday at 9 a.m. Once the application is reviewed, applicants will receive another text and email notification about the status of the request. Many energy customers pay by monthly Direct Debit. The Federal Energy Regulatory Commission [FERC] issued two rulings Friday in a dispute over how Entergy and its subsidiary, System Energy Resources Inc. [SERI], set rates for customers in Arkansas, Mississippi and Louisiana to operate the Port Gibson, Miss., plant, which supplies power to all three states. Consumers Energy electric customers, who meet any of the following criteria, may qualify for a customer outage credit: Service interrupted for more than 120 hours (five days) during catastrophic conditions (10 percent or more of a utility's customers affected), service interrupted for more than 16 hours during normal conditions, or service interrupted 8 or more times in a 12-month period. This occurs, when you pay or return more than you currently owe on your credit card. Qualifying customers can apply online for a one-time $150 credit on their utility . According to Entergy, qualifying customers can apply online for a one-time $150 credit on their . Follow the representative's instructions. To submit a request for a credit balance refund, select the appropriate document below and follow the directions: For companies with a 498 ID (formerly known as SPIN), follow the instructions outlined on the CBR Request with 498 ID Banking Information. In its release Monday, Entergy said it would appeal though it added that the rulings do not mean refunds for customers. This document may not be reprinted without the express written permission of Arkansas Democrat-Gazette, Inc. Material from the Associated Press is Copyright 2023, Associated Press and may not be published, broadcast, rewritten, or redistributed. EAL is currently exempted from GSR 5.21. by the addition of the following paragraph. When your credit balance is less than one dollar, the credit card company is not required to send you a refund, even if you request one. How to get your $80 refund from Entergy. For Inactive/Closed Accounts: Refunds (including deposits and any accrued interest) for closed accounts will be refunded after deducting any outstanding balance owed. Apply online atentergybillhelp.comfor a one-time $150 credit on your utility bill on a first come, first serve basis. If you're on a standard variable tariff (SVT), is the. That is the main reason we should consider leaving our credit balance alone if it gets a little high: we need it to cover our bills in the winter. This tech can help lower your electric bill. This document may not be reprinted without the express written permission of Northwest Arkansas Newspapers LLC. Any Entergy customer with questions can contact Commissioner Presley at brandon.presley@psc.ms.gov or 1-800-637-7722. (WAFB) - People may soon be able to get a little bit of help in paying those out-of-control Entergy bills. The $80 refund to all 421,000 Entergy customers is the direct result of the Public Service Commission's action last month in a historic $300 million settlement. Presley said the $80 refund will go to all 421,000 Entergy customers. Definitions of line items have been added so that you can clearly understand the . "Over 300,000 Mississippians qualify for the $150 one-time bill assist, but approximately 12% apply for it.". I have put a complaint in - we'll see what happens. Oh, Sheila! pending rate case would be credit negative 8 Entergy's regulatory and financial risks increase with Louisiana regulator's motion to clarify subsidiary's refunds 9 Overhaul of New Mexico commission raises prospect of more consistent regulation of state's utilities 11 Tariff increase and bond issuance limit increase are credit positive . A credit balance refund is a reimbursement you get after winding up with a negative balance on your credit card, which might occur if you pay more than the total balance or if you get a refund for a returned purchase. Hello. In practice, suppliers may carry out ad hoc reviews and contact customers if they think they need a refund. Deposit Amount is one sixth (1/6) of total estimated annual bill. After weeks of being promised a refund, I was told that it was being treated as a down payment for future usage. The negative balance may occur due to several reasons as discussed below. @ryan_page 06/06/22. Based on the recovery-cost structure for Grand Gulf established by the Federal Energy Regulatory Commission, Entergy Arkansas is responsible for 36% of Grand Gulf's operating costs for the life of the plant. The theory is that we build up a credit cushion during the summer to help us avoid higher bills during the winter. Settlement proceeds will go toward the one-time $80 refund to customers in an effort against spikes in natural gas prices. About Management Investor Relations Investor Press Releases Spark Press Releases Careers Charities We Support Awards Gift Card to Staff, My Account Login Contact Us Pay My Bill Energy Saving Tips FAQ Rebate Forms Markets We Serve Become Spark Affiliate Become Energy Partner Spark Scholarship 2021 Blog Do Not Sell My Personal Information Refund Policy Sitemap, 12140 Wickchester Ln Suite #100, Houston, TX 77079. "Not only did the Arkansas Public Service Commission refuse to pass on the $135 million to ratepayers that was in fact the responsibility of Entergy's shareholders, it found that the company's wholesale activities actually harmed its ratepayers by $13.7 million," Cousins said. The supplemental donation to The Power to Care is in addition to $1.4 million that has already been donated to The Power to Care for low-income older adults and customers with disabilities in Louisiana. Want more WLBT news in your inbox? Before requesting a refund, ask the following questions: Credit balances can be useful tools for customers paying for their bills over the course of a year, but usage and circumstances do change, so it's important to keep an eye on how much credit we're in and see whether reclaiming it would be beneficial or not. Follow the steps below to request a Duke Energy refund: Call the company at (800) 452-2777 for home users, or (866) 582-6345 for business users. Examples of eligible energy efficiency upgrades available at little to no cost include LED bulbs, smart thermostats, AC tune-ups, duct sealing and insulation. No refund will be processed if the next bill is scheduled to be issued within thirty (30) days from the date of payment being posted to the account. I have tried to phone, 40 minute wait no matter what time of day. The refunds are due to all 421,000 Entergy Mississippi customers after $300 million settlement between the Public Service Condition and the utility. . Note: These rules don't apply if an energy supplier collapses and we're switched to another company. If you paid for part or all of the refunded item when . 1. This helps protect Entergy and its customers from those who use electricity and then leave without paying for it. For Active Accounts: Any overpayment made by a customer will be reflected as a credit balance on the customers account and will be applied to future bills. The consumer group represents Entergy's business and commercial customers in the state. Person dealing with my complaint told me the number to ask for a refund and told me no, not without another meter reading, when they had an accurate reading last week. It took a while, but with the help of KHOU 11 . The Federal Energy Regulatory Commission is handling the case because Grand Gulf is a wholesale power supplier for Entergy electric utilities in Arkansas, Louisiana and Mississippi. With gas prices at $4 per gallon at the pump and inflation rising at every turn, I want customers who need this money for the family budget to get it now.. Very unprofessional. about cookies and how to manage them. Pillsbury Winthrop Shaw Pittman LLP 725 SOUTH FIGUEROA STREET SUITE 2800 LOS ANGELES, CA 90017-5406 United States Installation within 48 hours. Those customers can expect to see the . One of the following income options for each income earner age 18 or older: Social Security Administration 1099 or 1042S form(s). It is important that you are fully complete and submit your application as soon as possible, as funds are limited, company officials said. Arkansas Public Service Commission spokesman Jeff Hilton said Wednesday that officials familiar with the ruling could not be reached for comment and that the commission rulings are under review. Our energy bills are designed to balance out through the year. Entergy issued a news release Monday that said no refunds are due customers. The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. Entergy is always working to improve our customers' billing experience. Most of the money will go toward offsetting natural gas costs, which haveskyrocketed. About Entergy Louisiana Entergy Louisiana, LLC provides electric service to more than one million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana. Entergy winter storm restoration update 12/23/22, 3 p.m. Photo ID (drivers license or state-issued ID, passport). The Entergy bills user-friendly and colorful layout enables you to find all the important information on your bill. How much could you save on your energy bill? Refund for over-recovered amounts in the Entergy Texas Inc. fuel balance; Fuel Surcharge Energy suppliers may have internal guidance that says customers should leave a certain amount of credit on their energy bill balance. by The New Orleans Tribune August 16, 2022. This means they may decide to refund us our energy bill credit automatically without us asking them to, or they might simply lower our future payments to ensure that we're not building up too much credit and are instead chipping away at our current balance. Why and when? Entergy said that it will comply with the latest ruling and issue the refunds to customers during the August billing cycle. Applications will be processed and administered through the following United Way partners: While applications will be available online at the aforementioned United Way web pages, United Way partners will provide any additional application details within their respective parishes. Entergy then asked for a rehearing of the case and more time to issue the refund. If a customer has received a disconnect notice they can disregard that; however, customers are encouraged to set up payment arrangements to avoid large balances accumulating on their accounts. Customers can apply through their local United Way starting on Wednesday, Aug. 17, at 9 a.m. Public Service Commissioner Brandon Presley says all 421 thousand Entergy customers are owed an 80 dollars refund after the Public Service Commission and Entergy reached an agreement settling a .
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