In no event shall You hold Us liable for any liability caused by Force Majeure Events outlined herein. 2 What are Unlimited Vacation Club Premier nights? Redeemer is responsible for all acts or omissions of Redeemer and/or Guests and for any damages caused or expenses incurred by Redeemer and/or Guests. You're just giving them money. Have 18 nights lefts and will absolutely use them. When no meaningful solution could be reached with her, I asked to speak with manager. Let us lavish you with revitalizing treatsments, healing rituals and pampering services designed to restore balance and wellness to your life. This plan provides insurance coverage for your trip that applies only during the covered trip. This vacation club is sold as an exclusive travel club whose members get VIP privileges at AMResorts properties in Mexico, the Caribbean, Panama and Costa Rica, including guaranteed preferred rates and special offers. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. All booking cancellations are subject to any cruise line cancellation fees and any additional fees. If you are a citizen of a country you travel to, you may owe additional taxes to the hotel at check out. An inherent risk of exposure to Covid-19 (COVID) exists in all places where people are present. Eventually, after my return to USA, my case was assigned to the quality assurance person who was in Mexico. Cruise certificate offer only valid to purchasers and Redeemers resident in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. You understand that You do not have to agree to receive automated promotional calls/texts as a condition of purchasing any goods or services. You acknowledge that by voluntarily providing Your telephone number(s), you expressly agree to receive artificial voices, prerecorded voice messages, and/or autodialed calls and text messages (such as SMS, MMS, or successor protocols or technologies) from Us related to marketing, promotions, your account, any transaction, and/or Your relationship with Us. Attorneys at Finn Law Group can assist you with Vistana Vacation Club Timeshare Cancellation in Tampa, FL. The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, and shall not be joined or consolidated with another claim or proceeding between one of the parties and any other entity or person. Resort certificate is void if resold for cash or other consideration. To make different final payment arrangements or if Member experiences technical difficulties with the website or Member is not sure of the status of Members reservation or payment, please call Our concierge for assistance. The Unlimited Vacation Club (UVC) program is powered by Arrivia, Inc. Cruise Certificate Redemption: Cruise certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website or calling us at the above number. She refused to accept my request for cancellation which I submitted and told me that only cancellation form that she sent me she will accept ( that form was stripping me of any rights and refund). Our work is based on a Contingency Basis: NO RESULTS, NO PAY. Replied. If You cancel your product or travel purchase with Us outside of any applicable penalty periods, any, redeemed to purchase product or travel may be refunded to the Members account. Quality assurance even tried saying they will blackmail me for leaving this review with PROFECO and BBB regarding my experience. Has anyone made any progress with their cancellations? Travelled in Nov 2022, we cancelled, we received cancellation email, but when requesting for our refund, no response back. 3. Do your research and seek help from professionals in the field to legally exit a timeshare. The amount paid to the supplier for taxes and fees may be less than the amount We estimate and charge to You. How is this post resolved. Or so you know the cancelation process since you read everything on the contract? I was told that Secrets Playa Mujeres, is next to the best, and they have some rooms Available, but for 7 nights for I still can't use 7 free nights and need to purchase rooms . All information is subject to change without notice. The problem that arises with timeshares is when the tourist purchases without having all the necessary information at hand. We will not be held responsible for any fees levied on the Member as a result of inaccuracies, late, misplaced, or otherwise incomplete or ineligible information provided by the Member. What is it going to take? expire upon the termination of the Membership or any renewal thereof. To cancel the contract its as easy as changing your debit card and they will annoy you with calls and emails but thats all that happens. 1et. Judgment upon the arbitral award or decision may be entered by the Maricopa County Superior Court or the United States District Court for the District of Arizona, or application may be made to such court for the judicial confirmation of the award and order of enforcement, as the case may be, if the Arbitrators award or decision is not complied with within seven (7) days of the issuance of the award or decision. Multiple Booking Confirmations/Travel Receipts will not be issued. In such event, if available, We will offer you the opportunity to keep your reservation at the correct price or We will cancel your reservation without penalty. as Member has available in Members account, up to the amount specified for any particular product or service. Check Your telephone plan and contact Your carrier for details. Hi Gail, Cruise certificates are valid for one (1) inside cabin for two (2) Passengers on select cruise itineraries, subject to the exclusion and limitations stated herein. We make no representations or warranties of any kind, express or implied, about the products and services We provide, the operation of Our program or our Website, and/or the accuracy of any of the information, content or materials We provide You. Thank you. Arrivia is not a participant in the California Travel Consumer Restitution Fund. Providing Telephone Numbers and Other Contact Information. ADDITIONAL CRUISE AND RESORT CERTIFICATE TERMS AND CONDITIONS. Some call it dispute resolution, rescission period, and other legal mumbo-jumbo. Fun is on the agenda, day and night! Vacation Cash may also be applied to cruise/cruise tours that are booked over the phone with Us. Contact Us. COVID is extremely contagious and can lead to severe illness, disability, and/or death. Some resorts may require an all-inclusive fee. It is the Members sole responsibility to review and verify all information on the Booking Confirmation/Travel Receipt for accuracy, completeness, and check the spelling of all names carefully. Please send us your member ID through email: cx@unlimitedvc.com and we will contact you as soon as possible. providing Us with written notice of cancellation to: That You will receive the lowest possible price for the products, services, and/or goods We advertise and/or You purchase; Regarding the availability of products, services, and goods advertised by US; Regarding the results that may be obtained from using Our products or services. Please see your enrollment for details on which subscription you have enrolled into. Members are required to be 21 years of age or older. We usually learn from our own mistakes . Compare this with actual contract and ask for a printed copy for review, before you sign anything You are responsible for obtaining and maintaining all telephone devices and other equipment and software, and all internet service provider, mobile service, and other services needed to receive calls and text messages. Can I cancel my unlimited vacation club membership? The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. Just tried to schedule one of our free weeks and they told me us we had to pay $2000. Hi Sugarlips If vouchers are used in any transaction, they are valid only for the person(s) named thereon and cannot be transferred or modified without the travel provider's prior written consent. Or maybe you have some questions about membership? awarded for travel transactions will be applied to the available balance in the Membership account following the travel departure date indicated on the Booking Confirmation, award for the deposit of Members vacation ownership week(s) with, will be applied within ten (10) business days from the deposit. Unredeemed resort certificates have no value. Travelers' names on the Booking Confirmation/Travel Receipt must accurately reflect the complete legal name as they appear on respective proof of citizenship documents. How can you not cancel a membership? But we got no response. Attendance at a sales presentation is not required. Please, HELP. Fees and Charges. Further, Uplift is solely responsible for the content, materials and/or information contained in any Uplift websites that may be accessed via Our site. You can cancel for any reason or no reason at all during the rescission period. Call Today for a Free Consultation (855) 346-6529; Home; Firm. This has now become harassment. Earnings, redemption options and schedules are available online at UVCLifestyleCollection.com or by calling UVCLC concierge. The answer may vary depending on the abilities and circumstances of each person. Hello, of course, my wife and I were scammed the same way. You actually have to take vacations regularly (2 or more a year) in order for the UVC membership to make sense both economically and in benefit. Any certificates issued to you as part of a Subscription enrollment, or otherwise, may require a redemption fee that will be charged when booking the respective travel. People are angry because they don't understand what the membership is and how to use it. You may opt-out at any time. Resort certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website, or calling us at the number above. If any provision in these Terms ad Conditions is unenforceable, the unenforceability will not affect the validity of any other provision. Only then I also discovered that my package is just a basic and cheapest package . Explore Ownership. No. Check Your telephone plan and contact Your carrier for details. The courts of Guadalajara, Jalisco, Mexico shall have the exclusive jurisdiction in any action to enforce, modify or nullify the decision of the arbitrator and the parties expressly waive their rights to pursue any claim in any way against the marketing entity or any of its affiliates or agents in any other jurisdiction or venue. . There will be an annual fees in addition to what you have paid If paper vouchers are required, they will be sent overnight to the billing address of the credit card provided by Member approximately two weeks prior to travel. We've been members for almost 5 years and have always been happy with our membership and the service we receive. GK. Savings Credits redemptions may not be combined with any other discount or promotion. To opt-out, please see the Opt-Out Instructions below. Unlimited Vacation Club Share Dreams Sands Cancun Resort & Spa Scroll To Explore AMR Collection Dreams Dreams Sands Cancun Resort & Spa Dreams Sands Cancun Resort & Spa officially re-opened so you now will be able to witness a transformed resort including but not limited to the below enhancements! Please contact the cruise line directly for regulations. Strategic Rationale Financing BLOCKKKKKKKK. Thank you for contacting UVC. In the event that you cancel your booking that was made using any amount of Vacation Cash, the Vacation Cash will be the last funds applied against any cancellation penalty, as applicable. Twice when I was trying to book, I was told that there are no rooms available, and that I can only use 2 nights for 1 ( something that was not explained to me). Cruise certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Resort certificates will not be extended past the expiration date for any reason. Unredeemed Savings Credits expire upon the termination of the Membership or any renewal thereof. This comment was posted by a verified customer. MEMBER MAY CHANGE THE CREDIT OR DEBIT CARD USED FOR PAYMENT OF MONTHLY AND ANNUAL SUBSCRIPTION FEES BY CONTACTING, LC AT THE PHONE NUMBER LISTED IN THE ENROLLMENT OR OTHERWISE BY LOGGING INTO MEMBERS ONLINE ACCOUNT, . Additional service fees may also be charged as detailed in these Terms and Conditions. They will not reimbursed no money this is fact. assume no responsibility and does not represent or warrant the accuracy of any information or advice given regarding any travel documentation. So long as Subscriber complies with all of the terms of the Subscription Receipt and Enrollment, including timely payment (in advance) of all Monthly and/or Annual Subscription Fees as contemplated in the Subscription Receipt and Enrollment, and any renewal thereof, Subscriber shall be eligible to receive the Subscription Benefits. Attendance at a sales presentation is not required. We reserve the right to charge additional fees related to the redemption of certificates in our discretion. spread the word and be free. In the event Member allows the Subscription to lapse due to non-payment, a reinstatement fee shall be payable to LC before the Subscription is renewed and Member can use any benefits of the Subscription. Generally, you don't own a deed of a specific week at a specific resort, but a 'share' in the club's holdings. ALGs Unlimited Vacation Club is an exclusive travel club whose participants enjoy preferred rates and other benefits at AMR Collection properties. Savings Credits may not be used as a form of payment for the Call Center Fee. ( for folks got it In Mexico) ? Photocopies of resort certificates or other reproductions will not be honored. Refer to the cruise line's website for details, restrictions, or any changes to the itinerary. We signed a contract of $21, 900 and paid $6740.74 on the spot. When a name change is required additional fees may apply. Although We will not be liable for losses caused by any unauthorized use of Your telephone device, You may be liable for Our losses due to such unauthorized use. You agree to indemnify, defend and hold Us harmless from and against any and all such claims, losses, liability, costs and expenses (including reasonable attorneys fees). Best regards. Other restrictions may apply. I am so frustrated and the "quality assurance" rep continues to state that there was never a cancellation letter received. Resort certificates are valid for a one (1) redemption use only for resort stay accommodations that may include hotel type room, studio, one-bedroom, or one to three-bedroom units at select properties. Should I expect collection calls and will writing the credit agencies help? My wife was the reason we sat there & listened to him. No time was given to me to discuss the offer with my family and I was not informed that there is a 3 days cancellation possibility. We may use different shortcodes for different messaging purposes, so texting STOP to one shortcode will not effectuate a stop request for all shortcodes to which You are subscribed. Cruise certificate offer only valid to purchasers and Redeemers resident in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Multiple Booking Confirmations/Travel Receipts will not be issued. Such links are provided by Us solely for your convenience. We are not responsible for and otherwise disclaim any responsibility, liability, or other damages related to third-party suppliers cancellation and refund policies or their issuance of future cruise or travel credits, certificates or other forms currency in exchange for a future right to travel with the third-party supplier. If cancellation of travel booked using Savings Credits occurs within a penalty period, Savings Credits may be applied against penalty after any cash used in the purchase of that travel booking. Resort certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Please contact Ourconcierge if You believe there are, that have not been credited to Your account or for any questions related to the available, Vacation Cash may be applied towards the following travel products, whether booked online or over the phone with Us, the purchase of future , hotel, resort, and car purchases . We will provide you with the appropriate assistance via email. FV. What are Unlimited Vacation Club Premier nights? I had to pay for some benefits received which was fair. Do you know of anyone interested in purchasing my contract? In 2016, I stayed in the Secrets of the Vine resort in Cancun with my family. ARRIVIAS LIABILITY FOR ANY CLAIM ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF US WILL BE LIMITED TO THE FEES PAID BY MEMBER TO US FOR THE TRAVEL PURCHASE. We do not assume and hereby expressly disclaim any liability or responsibility, without limitation, for (i) delay or failure in performance or interruption of service, including but not limited to booking cancelations, and/or website outages, (ii) damages, expenses, inconvenience, loss, including but not limited to for delay in refunds, injury, death or damage to person or property on any cruise line ship or at any resort, hotel or other accommodation while You are traveling or while You are on any aircraft/ship in transit to and from a cruise ship or a resort, hotel or other accommodation, or for any cause whatsoever due to cancelations, delays or failure to perform resulting directly or indirectly from acts of God, acts of nature, oil spill, mechanical breakdowns, civil or military authority, civil disturbances, wars, acts of terrorism, strikes, fires, extreme weather condition, epidemics, pandemics, government restrictions on travel, movement or large gatherings, or from other catastrophes, or other events of force majeure (collectively, Force Majeure Events) which are beyond Our reasonable control at the time We claim excusable delay or failure to perform and for which are not able to be overcome through the exercise of commercially reasonable efforts. The names on the Booking Confirmation Receipt must match such documentation exactly. They lied to us. Contact the travel provider directly to determine what charges apply to your reservation. Im Shalan My email is Shalanwpaulhill14@yahoo.com please contact me. Gallery Resort Features Unlimited-Luxury Preferred Club Accommodations Additional fees may apply. If you continue to use this site we will assume that you are happy with it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please send cancellation requests to Diamond Events, 10615 Park Run Drive, Las Vegas, NV, 89144 or call 1.800. Cruise lines, itineraries and sail dates offered under certificates are at Our sole discretion, are subject to availability and blackout dates may apply. Unredeemed. We appreciate your patience. All these letters were priority mail with tracking numbers. I cant afford a lawyer, is there anyway to do this your self? In consideration of the services provided by Us, You hereby release Us from any and all claims, causes of action, lawsuits, injuries, damages, losses, liabilities or other harms resulting from or relating to telephone calls or text messages, including without limitation any claims, causes of action, or lawsuits based on any alleged violations of the law (including, without limitation, the Telephone Consumer Protection Act, Truth in Caller ID Act, Telemarketing Sales Rule, Fair Debt Collection Practices Act, or any similar state and local acts or statutes, and any federal or state tort or consumer protection laws). Do not get carried away by false promises, better fill yourself with the necessary information to get out of that timeshare. This is by far the most frustrating process I have ever experienced when cancelling. Member may redeem as many Savings Credits as Member has available in Members account, up to the amount specified for any particular product or service. We have tried to take advantage of the other free perks we were told about but were unable to get a price cheaper than we could get without it! Length of resort stay can be found on the front of the resort certificate or online under My Certificates. No. With over 110,000 members, Unlimited Vacation Club membership has grown at a compounded annual growth rate of 18% over the last five years. Sun - Sat: 8am - 10pm EST. You can afford to indulge with our members-only 25% discount. Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. DISCLAIMERS OF LIABILITY APPLY TO DAMAGES OR INJURY CAUSED BY ANY PERFORMANCE, FAILURE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE, FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS OR ALTERATIONS, WHETHER THE DAMAGE RELATED TO BREACH OF CONTRACT, TORTIOUS ACTS, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION. INSTEAD, THOSE PARTS OF THE DISPUTE WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION. In the event cancellation of a booked resort/hotel becomes necessary by Redeemer, call us immediately or submit the cancellation by providing a written notice to: All booking cancellations must be received by OVC in conformance with the Terms and Conditions and with resort/hotel terms and conditions, cancellation policies and procedures. Cruise lines may require guests to test for COVID and/or show proof of vaccination, on or before embarkation. You verify that you are the current subscriber or owner of any telephone number that you provide. Charges usually occur on the same business day, but may take up to three (3) business days to be processed. Vacation Cash may be applied towards the following travel products, whether booked online or over the phone with Us, the purchase of future , hotel, resort, and car purchases . By visiting any destination, property, or by traveling on any vehicle, airplane or cruise ship, you voluntarily assume all risks related to exposure to COVID and agree to adhere to health and safety protocols that may be required by law, the travel provider, property manager, cruise operator, including, but not limited to, social distancing measures, face mask requirements, health screenings, proof of vaccination and COVID testing, which may change from time to time and for which you may incur additional fees. No refund will be issued if Travelers fail to bring proper documentation and are refused travel provider services. THIS LIMITATION SHALL ALSO APPLY TO OUR AFFILIATED COMPANIES, SUCCESSORS, ASSIGNS AND AGENTS. For instance, if you go to France and its illegal to spit in the street and you get arrested for spitting in the street then you cry and say you didnt know it was illegal, shame on you for not knowing. She was the most rude, unprofessional and condescending person I ever met. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying and may include profit that We retain. Without a doubt, canceling the timeshare completely has become the best option for former owners. some scams are almost legal and nobody gives a damn. Seeing my demeanor, this is why he assured us there was no risk. Notwithstanding this Dispute Resolution Policy, Wemay as necessary apply to a court of competent jurisdiction in Maricopa County, Arizona to seek injunctive relief relating to the unauthorized use of Our trademarks, trade name, or other intellectual property (the Marks), or to otherwise protect its goodwill and reputation associated with the Marks. We were told about a lot of benefits of becoming a member of Unlimited Vacation Club. I could not understand the person on the phone and they totally did not understand what I wanted. All resort/hotel restrictions and rules apply. This review was chosen algorithmically as the most valued customer feedback. Ahh! No but we need to keep trying we also need to expose this company to the media, please contact me Shalanwpaulhill14@yahoo.com, Same deal. Hello, we only stock premium spirits in our bars and your mini-bar. Redeemer is responsible for all charges incurred in excess of the certificate offer, including, onboard incidentals, alcoholic and certain non-alcoholic beverages, gratuities, ground transportation, personal expenses, utility or security deposits, and other fees or charges levied by the cruise line or cruise ship for the use of onboard amenities and facilities. They don't listen at all. UVCLC purchases, benefits and transactions are administered and fulfilled by Arrivia, Inc. Arrivia is located at 15147 N. Scottsdale Rd., Suite 210 Scottsdale, AZ 85254. As a matter of fact, we just upgraded our membership last month while in Jamaica! It is the Members sole responsibility to review and verify all information on the Booking Confirmation/Travel Receipt for accuracy, completeness, and check the spelling of all names carefully. While UVCLC makes reasonable efforts to ensure that this information is accurate and complete, UVC and UVCLC expressly disclaims liability for inaccurate, incomplete, or misleading information.