Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Barbara Muckermann, currently chief commercial officer, will become the next president and chief executive of. Powered by Invision Community. From 1996 through 1997, Mr.Wilhelmsen was engaged as a marketing analyst for the Company and from 2001 through 2009 served as a member of the board of directors of Royal Caribbean Cruise Line AS, a wholly owned subsidiary of the Company that was responsible for the sales and marketing activities of the Company in Europe. 3 teleperformance.com; tpgroupinc.com; . 1050 Caribbean WayMiami, FL 33132https://www.royalcaribbean.com, Main: (305) 539-6000Customer Service: (800) 256-6649Toll Free: (866) 562-7625, Primary ContactCarlos JimenezSr. William L. Kimsey has served as a director of the Company since April 2003. 10:00AM-9:00PM), (Mon-Fri: 3:00AM-8:00PM / Sat: 8:00AM-8:00PM / Sun: What if I don't find a pre-cruise test or get the results Known as a bold and strategic innovator, with a keen ability to identify market opportunities, tap into consumer trends, and motivate entire organizations to effectively execute them with an unwavering commitment to excellence and results, some of her significant accomplishments have included: Lutoff-Perlo has received numerous awards for her groundbreaking contributions to the cruise industry, travel industry, the South Florida business community, gender equality, and diversity and inclusion including an Honorary Doctorate from Nova Southeastern University; Lifetime Achievement Awards from the Cruise Line Industry Association (CLIA) and Women in Travel; induction into the International Hall of Fame by the Maritime Association of the Port of New York and New Jersey; Leadership in Diversity Award from the Committee for Economic Development; and the prestigious The Eleanor Roosevelt Center Val-Kill Medal of Honor, acknowledging individuals whose far-reaching influence has made our world a better place. Phone. How long do you consider my vaccine good for? One of the most innovative and knowledgeable leaders in the maritime industry, Martinoli was at Silverseas helm when Royal Caribbean Group acquired a two-thirds share in the leading ultra-luxury cruise line in July 2018, and, subsequently, when the Group completed the full acquisition in June 2020. Overseeing more than $5B in capex investment to envision and deliver the most ergonomic and stunning ships at sea and modernizing the existing Celebrity fleet, resulting in record yield improvement for the company. Are gratuities included in the Royal Caribbean beverage 180 19952023, The Independent Traveler, Inc. Richard Fain, CEO of Royal Caribbean e mail address, Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. We can do nothing to address their issues. Can I take a telehealth test at home to satisfy my Where should I go to get a pre-cruise COVID-19 test? Holtz worked with Goldman Sachs as a managing director and head of lodging and leisure investment banking before joining Royal Caribbean Group in 2019. Ship? Mr. Thompson also served as director of McDonalds Corporation from 2011 to March 2015 and as a director of Exelon Corporation from 2007 to 2013. What travel documents do I need to board a Royal Caribbean There was tremendous hype. Who died and made you the owner of Cruise Critic ? How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Royal Caribbean Cruises has an average consumer rating of 2 stars from . Started June 21, 2021, By To add insult to injury, the television (which had very few channels and did not work as an interactive tool) constantly played RCL's naming ceremony with all the pomp and circumstance that one might see some of on an Inaugural cruise. Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. How to get through to an operator:Dial (800) 398-9819. Royal Caribbean Cruises is a multinational company founded on 1997 with its headquarters located at Miami, Florida, U.S. and key people behind it being Richard D. Fain(Chairman) and Jason Liberty (CEO). Richard D. Fain has served as Chairman and Chief Executive Officer of Royal Caribbean Cruises Ltd. onboard a Royal Caribbean cruise ship? What travel documents are required for cruises from United I was told that the policy is THE POLICY. Are cruise lines dumping their sick passengers? Submit a complaint and get your issue resolved. Previously, Mr. Thompson served as President and Chief Operating Officer of McDonalds Corporation from 2010 to 2012 and President of McDonalds USA from 2006 to 2010. He has been recognized with the Federal Maritime Commissions Earth Day Award, the Travel Weekly Lifetime Achievement Award, the South Florida Business Lifetime Achievement Award, the Ellis Island Medal of Honor, and membership in the South Florida Business Hall of Fame. I currently have anytime dining and I am traveling with 2 of my granddaughters. Vice President, Finance and Bayley began his career with the company in 1981, working in a variety of shipboard and shoreside positions with increasing management responsibility, including that of Vice President of Total Guest Satisfaction, Fleet Operations. Thats a waste of an email right there. disability or pre-existing medical condition? President and CEO. How can I get my Royal Caribbean cruise boarding pass Royal Caribbean International President and CEO Michael Bayley took to social media on Monday to warn crew members not to fall for an email scam going around that targets private information. That's nice. Harri Kulovaara, executive vice president, Maritime & Newbuilding, has led the design and construction of several of the worlds most innovative cruise ships for all of the various brands within Royal Caribbean Group. :(, I have tried for over 30 min to have a 6:15 or 6:30 time for dining. When can I redeem my Future Cruise Credit? Achieving record employee engagement with a global workforce of more than 20,000 crew members from over 70 different countries sailing to 300 destinations around the world and developing a new, award-winning service culture that resulted in an historic 8-point increase in net promoter scores in just three years. Like what you see? types of tests are accepted? Let us know how we can help Corporate headquarters. Will she ever see her refund for the BTS concert? He serves as a director of Enviva Partners LP, a publicly traded master limited partnership that aggregates wood fiber and processes it into a transportable form. Barbara joined Silversea in October 2001, returning as Chief Marketing Officer in 2016 following stints in strategic marketing positions with multiple luxury and cruise brands from 2005 including Loro Piana, NCL, and MSC. Cruisers' Choice Awards! Phone. Fain and his wife, Colleen, have four children and eight extraordinary grandchildren. All rights reserved. Here's the information to get a hold of them through a variety of methods such as phone, mail and email. When is the final payment for my cruise vacation due? Other executives include Kara Wallance, Chief Marketing Officer; Jay Schneider, Chief Product Innovation Officer and 6 others. Overview of Royal Caribbean Cruises complaint handling. Follow Royal Caribbean Cruises on Twitter at. Royal Caribbean Group 1050 Caribbean Way Miami, FL 33132-2096. Can I provide a Certificate of Recovery in lieu of Email address Royal Caribbean Please Read: COVID-related Discussion. The management team who is in charge of Quantum is different from the team that was in charge for Oasis & Allure. MICHAEL BAYLEY President and Chief Executive Officer, Royal Caribbean International. Claim it and get a lot of features. Even after new law, its hard to say. In addition, Liberty will oversee TUI Cruises and Hapag-Lloyd cruises, which it is a 50% owner in a joint venture. Martinoli joined Silversea Cruises as President and CEO in 2016, overseeing the companys growth before transitioning to an advisory role at Royal Caribbean Group in 2023. In his former role, Liberty was responsible for Finance, Strategy, Shared Service Operations, Legal, Technology, Silversea Cruises and the TUI Cruises and Hapag-Lloyd Joint Venture. So, emailing Mr. Bayley was good advice, thank you everyone! Air2Sea is delayed or changed? I had told him to call and tell them his wife does not drink, which she doesn't, and see if they would let he alone buy it. :confused: Thank you for the e mail address. What completed travel documents do I need to board the If not, just leave blank. There really wasn't anything that would differentiate this as being different from any other cruise on this ship. Our friends were given full credit for the cruise, a two-year window to use it, and $200 OBC in addition to the $110 included in the original fare. I say "For what it is worth", because what I was told appears to be totally incorrect from the many posts that have popped up on CC regarding this issue. "Oh service was bad? He is a member of the board of SteamShip Mutual in London, U.K. Bayley has two children and lives in Miami, Fla. Richard D. Fain serves as Chairman of the Board of Directors of Royal Caribbean Group (NYSE: RCL), which consists of three global cruise brands, Royal Caribbean International, Celebrity Cruises and Silversea Cruises, as well as TUI Cruises and Hapag-Lloyd Cruises, of which it is a 50% owner. Make Sure Your Voice Is Heard! jdoe@royalcaribbean.com), which is being used by 95.9% of Royal Caribbean Cruises, Ltd. work email addresses. stateroom category? Mr. Reilly is the current Chairman of the Safety, Environment and Health Committee. These may not be available during your voyage, may vary by ship and destination, and may be subject to change without notice. Can I use part of someone elses Future Cruise Credit to Corporate Guest Relations1050 Caribbean WayMiami, FL 33132, General: (305) 539-6000Customer Service: (800) 398-9819Corporate Guest Relations: (800) 256-6649. Mr. Brock retired as Chief Executive Officer of Coca-Cola European Partners in December 2016, having served in that role since the formation of that company in May 2016. Maritza Montiel has served as director since December 2015. Can I cruise with a Passport if I am a U.S. Citizen? Can American Airlines find my missing Apple AirPods? Mr.Wilhelmsen is Chairman of the board of directors of AWILHELMSEN AS, the holding company for the AWILHELMSEN group of companies, after having served as the Chairman of the board of directors of AWILHELMSEN Management AS from 2008 through June 2013. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog. Discuss the issues you have had with Royal Caribbean Cruises and work with their customer service team to find a resolution. One of the few American women leading a multi-billion-dollar company, Lisa Lutoff-Perlo is a trailblazer in the global hospitality industry. I'm sure they were inundated with these requests after that and changed some things up pretty quick. Leveraging data analytics as an essential component to better understand consumer motivations; evaluate campaigns; personalize digital content; trigger loyalty; and, ultimately, attract new audiences. Agoldstein@rccl.com. Arne Alexander Wilhelmsen has served as a director of the Company since May 2003. (SetSail Pass)? Frequently Asked Questions Travel Requirements & Documents Testing Requirement Online Check-In Boarding Vaccine Requirement Crown and Anchor Society Loyalty Program Future Cruise Credit Stephen R. Howe, Jr. has served as a director of the Company since December 2018. See the full leadership team at Craft. Can I order multiple drinks at a time with Royal Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. CEO email addresses - E-mails address database lists to find contact details of Chief Executive Officers (CEOs) and Managing Directors - free list - UK - US - Asia - customer services - customer care - boss - top man - top woman - complaints resolver CEO email addresses for UK Companies (R) Prior to that, Ms.Moore was Executive Vice President of Time Inc., where she had executive responsibilities for a portfolio of magazines including Time, People, InStyle, Teen People, People en Espaol and Real Simple. Mr. Lake received his J.D. 305-539-6000. He noted our upcoming March cruise and assured me that they are taking steps to make sure my needs are met for that cruise as well. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. in Economics from Boston College. If my RoyalUp offer is accepted, will I earn Crown & From February 2003 until December 2005, Mr. Brock was Chief Executive Officer of InBev, S.A., a global brewer, and from March 1999 until December 2002, he was Chief Operating Officer of Cadbury Schweppes plc, an international beverage and confectionery company. and general questions. He is responsible for overseeing the companys financial planning and analysis, corporate strategy, treasury, corporate tax, investor relations, investments, internal audit, accounting and financial reporting. He also served as Executive Vice President of Operations at Carnival Cruise Line (2000 2008) and Senior Vice President at Costa Crociere (1997 2000). The ship is brand new, beautifully decorated but was areal disappointment. Update: I received an e-mail last week from Nelson Frau of the Executive Offices letting me know that my e-mail had been forwarded to him from Mr. Bayley's office. vaccination and testing is required? Email to CEO. Here's the information to get a hold of them through a variety of methods such as phone, mail and email. Connect with Royal Caribbean Cruises via Facebook at. Michael Bayley is Royal's CEO Fain is still with the company but not in the same capacity. The Royal Caribbean Group has named a new CEO for its ultra-luxury cruise line. In 2003, he joined the Cabinet of President George W. Bush, serving in two positions, first as administrator of the Environmental Protection Agency from 2003 through 2005 and then as secretary of Health and Human Services (HHS) from 2005 through 2009. Prior to that, Mr. Brock served as Chairman and Chief Executive Officer of Coca-Cola Enterprises Inc. since April 2008 and as Chief Executive Officer since April 2006. Over the weekend we booked with the Serenade for March and I sent my requests in to Special Needs with a copy to Mr. Frau. Prior to that, he served as an officer in the Israeli Air Force. Mr. Brock is a Trustee of the Georgia Tech Foundation, Chairman of Horizons Atlanta, a philanthropic organization that enhances education for underserved children, and a member of the Smithsonian National Board. 20102023Regal Sea Media LLC. He also had two other executives get in touch with me that day I was blown away to say the least. Press Materials. Musk started marketing Starlink to maritime customers six months ago with cruise line Royal Caribbean signing up as the first major customer in a fleet-wide deal. How can I check in for my sailing and complete the Health I am d + I hope you can help me with this request Thanking you in advance. Why did I or someone Im traveling with not receive an Should I choose to cancel a reservation confirmed under a Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. If you need more lookups, subscriptions start at $39 USD/month. Can I get my 173,116 Chase Ultimate Rewards points refunded? program? Posted April 22, 2015 (edited) wolfganghowell said: There seems to be a common theme here that if ANYTHING goes hinky with a cruise, the knee jerk reaction is to "email Bayley". They want to address them with corporate. If my RoyalUp offer is accepted, will I earn Crown & duPont de Nemours and Company and from 1997 until May 2013, he served on the Board of Directors of ConocoPhillips. If you booked through a Travel Agent/Agency and need to make CC Help Jenn Earlier, Bayley served as Senior Vice President, Hotel Operations for Royal Caribbean International, leading the worldwide hotel operations and onboard revenue of 21 cruise ships and 30,000 employees. For more questions regarding travel Agents / Agencies, What are the benefits of the Crown & Anchor Society loyalty How do I cancel my cruise with Cruise with Confidence? invite to bid on a RoyalUp stateroom upgrade? Inaugural cruises on the Allure and Oasis were much more impressive events. Maybe not your intention but that's generally what happens here. 10:00AM-4:00PM), (Mon-Fri: 8:00AM-7:00PM / Sat: 9:00AM-5:00PM / Sun: Get Richard Fain's email address (r*****@royalcaribbean.com) and phone number (305-539-..) at RocketReach. During Ms. Montiels tenure at Deloitte, she was the Advisory Partner for many public company registrants in which Deloitte was the principal auditor. do I cancel? In 2018, Mr. Reilly became a director of the Union of Concerned Scientists, a non-profit research and communications organization based in Cambridge, MA. Is this your company? If I travel with and unvaccinated kid under 12 how will our program work. VICKI FREED Senior Vice President, Sales, Trade Support & Service. Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise holidays since its launch in 1969. Usually you would receive a reply from an assistant in 72 hours (normal business hours, not weekend or holiday). There was an error processing your request. By We have paid over $5,000 for these cruises, and On the Tasmania, leg have been allocated a balcony with an obstructed view. This complaint was posted by a verified customer. Email [email protected] rebook? Lack of delay information, never received comps that were promised, Read full review of Royal Caribbean Cruises. The companys 60 ships carry more than 7.5 million guests a year to ports on all seven continents. Royal Caribbean Cruises was founded in 1997. She is a member of the Board of Directors of Fortune 500 company AutoNation (NYSE: AN), Americas largest and most recognized automotive retailer, where she sits on the Audit and Governance Committees. Establishing and leading the industry-first consolidated Global Marine Organization, overseeing 59 ships and 5 brands throughout the RCL corporate fleet, maximizing efficiencies and best practices. Can I book my flights to my cruise through Royal Operations. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Dynamic dining relies on making reservations for all dinners. Wait for operator.Dial (800) 256-6649. While leading EY, Mr. Howe also gained extensive board governance and regulatory experience and was executive sponsor for the firms focus on diversity and inclusiveness. With your support, we can create more exciting content and share with everyone! In May 2010, President Obama named Mr. Reilly to serve as co-chair of the National Commission on the BP Deepwater Horizon Oil Spill and Offshore Drilling, which released its report on January 11, 2011. HAL is our preferred line. Fain serves on the Board of Trustees of the University of Miami, the Board of Directors of UHealth and the executive committee of the World Travel and Tourism Council. President and Chief Executive Officer, The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. The latest complaint Poor service was resolved on Apr 15, 2013. He is a member of the Executive Leadership Council, the Commercial and Economic Clubs of Chicago, Business Council, World Business Chicago and the Arthur M. Brazier Foundation. Will I have to take a COVID-19 test before or during my Undue reliance should not be placed on the forward-looking statements in this release, which are based on information available to us on the date hereof. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. in time? Official page for Michael Bayley, President & CEO of Royal Caribbean. VICKI FREED Senior Vice President, Sales, Trade Support & Service. Mr. Bayley posted on Facebook the warning that scammers are trying to get crew members to fill out information in order to get crew member's personal information. staterooms), Call: Mon-Thu 24 hours / Fri 12am-9pm / Sat 9am-6pm / Sun Press 0. cover my own cruise fare? Corporate communications. atpzr1, December 7, 2014 in Royal Caribbean International. Very pleased with the outcome. Before joining Royal Caribbean Group, he was a senior manager with the accounting firm KPMG LLP. No credit card required. What items are prohibited onboard a Royal Caribbean Cruise He currently serves on the board of directors of American Express. Fain holds a B.S. 20102023Regal Sea Media LLC. Royal Caribbean International. To write a complaint about Royal Caribbean Cruises and get an answer from the officials of Royal Caribbean Cruises, Complaintsboard.com's objective complaint writing and answer providing system can be used. Senior Vice President, Marine John F. Brock has served as a director of the Company since February 2014. Two short years later, she was the first woman appointed to CEO of a Brand in the RCL Corporation. I was interested otherwise I wouldn't have asked. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Product shipment, payment, communication, billing, and any kind of service-related complaint about Royal Caribbean Cruises can be filed via the specific Royal Caribbean Cruises complaint section. Mr. Howe is also a member of the Board of Trustees of Carnegie Hall, the Board of the Peterson Institute for International Economics and the Board of Trustees (Chairman) of the Liberty Science Center. They sent a courteously worded e-mail to Mr. Bayley and less than 24 hours later received a reply.